The findings from SAP’s 2015 customer survey places Pioneer B1 at the top of the list, outperforming other SAP Business One partners by almost 3 to 1!
Pioneer B1 is thrilled to receive the results of the annual survey and would like to thank all our customers who participated. “As a company that has customer satisfaction as one of its chief priorities the feedback from our clients is a huge deal for us. We take our clients’ success very seriously and receiving this great feedback means a lot to us,” said Oren Tabib, CEO of Pioneer B1.
Figure 1 shows Pioneer B1’s Net Promoter Score (NPS) in comparison with the NPS for all partners who had customers invited to participate in the survey.
Customers are surveyed to determine if they are receiving the expected value and experience from partner/SAP solutions and services. The NPS is used as the key measure to assess how well we are jointly doing. It specifically indicates the strength of customers’ loyalty by classifying respondents as Promoters, Passives, or Detractors.
The results show that we always have our customers’ best interests in mind. Our unusually passionate focus on clients’ needs, along with our persistence to get great customer results quickly, are unmatched. We are very proud of our results and for being recognized for our hard word throughout the year. Again, a big thanks to all our faithful clients for their support! We appreciate your business and are looking forward to a great 2016!